Quality Policy

From the Association ProHabitatge we propose to continuously improve quality management and the projects that we undertake in order to adapt them to the needs and expectations of our users, clients and institutions collaborating.

According to the above, the Association ProHabitatge has developed, implemented and certified a quality management system based on the EFQM Model.

The EFQM Model is regarded as a practical tool, proven in public and private organizations that guide organizations on their way to excellence. The model responds to the principles of Total Quality Management, while claims and demands excellence of organizations based on the following fundamental concepts:

  • Result orientation
  • Customer and user orientation
  • Leadership and consistency in the objectives
  • Management by processes and facts
  • Development and involvement of people
  • Learning, innovation and continuous improvement
  • Development Partners
  • Social Responsibility